Shipping policy
Shipping Areas
We ship to Japan and 5 international countries.
Supported Countries
- 🇯🇵 Japan (nationwide)
- 🇺🇸 United States
- 🇨🇦 Canada
- 🇦🇺 Australia
- 🇸🇬 Singapore
- 🇮🇩 Indonesia
We currently do not ship to countries or regions other than those listed above.
Shipping Rates
Domestic Shipping (Japan)
| Order Total (incl. tax) | Shipping Fee |
|---|---|
| Under ¥9,999 | ¥770 (incl. tax) |
| ¥10,000 or more | FREE |
International Shipping (5 Countries)
| Destination | Shipping Fee |
|---|---|
| USA, Canada, Australia, Singapore, Indonesia | ¥4,400 flat rate (incl. tax) |
- One shipping address per order.
- For multiple addresses, please place separate orders.
- We do not combine separate orders for shipment.
Customs and Import Taxes (International Shipping)
For international shipments, import duties, local consumption tax, and customs handling fees may apply.
These costs are the responsibility of the customer (recipient) under the DDU (Delivered Duties Unpaid) method.
Duty rates vary by destination country, product type, and value. Please contact your country's customs office for details.
Estimated Delivery Time
Domestic Shipping (Standard items: T-shirts, hoodies, caps, etc.)
After order confirmation (payment received), delivery typically takes approximately 2 weeks.
(Except for select items)
International Shipping (5 Countries)
Delivery may be delayed due to customs clearance and local carrier conditions. Typical delivery: 2-4 weeks after order confirmation.
Extended Holiday Periods (Obon, New Year)
Production and shipping resume after the holiday period. Details will be announced via email in advance.
* The above are estimates only. Shipping times may vary based on order volume and production status.
Shipping Carriers
Domestic: Sagawa Express or Yu-Packet (varies by item count and size).
International: Japan Post (EMS / International ePacket) or partner international carriers.
* Carriers may change without notice.
Tracking Numbers
When your order ships, we will send a shipment notification email to your registered email address.
You can track your package using the tracking number provided in the email.
Delivery Time / Date Specifications
We currently do not accept specifications for delivery time slots or dates.
If you are not home for delivery, please use the carrier's redelivery service.
Shipping Delays
Shipping may be delayed in the following cases. We will notify you in advance via email.
- Manufacturer specification changes, stock shortages, or discontinuation
- When delivery address verification is required
- Customs clearance procedures for international shipments
- Other matters requiring verification during production or shipping
Notes
- We are not responsible for non-delivery or delays caused by incorrect address entry. Please verify your address before ordering.
- Delays may occur due to weather, traffic conditions, or busy seasons.
- We do not support forwarding addresses.
- Additional shipping fees may apply for remote islands and certain regions.
- For international shipments, some products may not be deliverable due to destination country regulations.
Shipping Inquiries
If you do not receive your order within 7 days (domestic) or 1 month (international) after the shipment notification, please feel free to contact us.
Osanpo Customer Support
Email: info@osanpo-store.com