Legal notice

Business Name	Osanpo
Operations Manager	Shinya Kawakatsu
Address	Disclosed upon request without delay.
Phone	+81 80-3866-6781
Email	info@osanpo-store.com
Website	https://osanpo-store.com

Additional Fees Beyond Product Price

Shipping Fees

Domestic Shipping (Japan)

Order Total (incl. tax)	Shipping Fee
Under ¥9,999	¥770 (incl. tax)
¥10,000 or more	FREE

* Additional fees may apply for remote islands and certain regions.

International Shipping (5 Countries)

Destination	Shipping Fee
USA, Canada, Australia, Singapore, Indonesia	¥4,400 flat rate (incl. tax)

Customs and Import Taxes
For international shipments, import duties, local consumption tax, and customs handling fees are the responsibility of the customer (recipient) under the DDU (Delivered Duties Unpaid) method.
Duty rates vary by destination country, product type, and value. Please contact your country's customs office for details.

Selling Price

The amount displayed on each product page (incl. tax).
* For international (International market) customers, prices are automatically converted to local currency by Shopify (exchange rates updated daily).

Supported Currencies

Japan: Japanese Yen (JPY)
USA: US Dollar (USD)
Canada: Canadian Dollar (CAD)
Australia: Australian Dollar (AUD)
Singapore: Singapore Dollar (SGD)
Indonesia: Indonesian Rupiah (IDR)

Payment Methods

Credit Cards (Visa / Mastercard / American Express / JCB)
PayPal

Payment Timing

Credit Cards: Charged at order confirmation (varies by card issuer's billing cycle).
PayPal: Immediate payment upon order confirmation.

Product Delivery Timing

Domestic Shipping (Japan)

Shipped within approximately 5 business days after order confirmation.
(May vary based on order timing and busy seasons)

Estimated delivery: approximately 2 weeks.

International Shipping (5 Countries)

Shipped within approximately 5 business days after order confirmation.
Delivery may be delayed due to customs clearance and local carrier conditions.

Returns and Cancellations

Customer-Initiated Returns and Exchanges

We do not accept returns or refunds for customer-initiated reasons.
Returns and exchanges are accepted only for defective products, shipping errors, or wrong items sent by us.

Defective Products / Our Mistakes

Return shipping costs are covered by Osanpo.
We will provide a replacement or full refund.
For international shipments, we also cover return shipping costs, but please consult with us via email regarding the return method in advance.

Cancellations

Cancellations after order confirmation are generally not accepted. Once production has begun, cancellations cannot be accepted under any circumstances.