Privacy policy

Last updated: May 2, 2026

Osanpo operates this store and website (including all associated information, content, features, tools, products, and services) and offers a curated shopping experience to our customers (the "Services"). Osanpo is powered by Shopify, which enables us to provide the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make purchases or other transactions, or otherwise communicate with us through the Services. In case of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we refer to information that identifies, relates to, or could reasonably be linked with you or another individual. Personal information does not include information collected anonymously or anonymized so it cannot be associated with an identified individual. We may collect or process the following categories of personal information (including inferences drawn from such information), depending on how you use the Services, where you reside, and as permitted or required by applicable law:

  • Contact Information including name, address, billing address, shipping address, phone number, and email address.
  • Financial Information including credit card, debit card, financial account numbers, payment information, financial account information, transaction details, payment methods, payment confirmations, and other payment-related details.
  • Account Information including username, password, security questions, and various settings.
  • Transaction Information including products you viewed, added to cart, added to wishlist, purchased, returned, exchanged, or canceled, and your past transaction history.
  • Communications including information contained in your communications with us, such as when you contact customer support.
  • Device Information including information about your device, browser, network connection, IP address, and other unique identifiers.
  • Usage Information including information about your interactions with the Services (such as how and when you access the Services, how you navigate).

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, contact us, or otherwise provide your personal information.
  • Automatically through the Services, including from your device when you use our products or services or visit our website, and through cookies and similar technologies.
  • From our service providers, including when we engage them to use certain technologies or to collect or process personal information on our behalf.
  • From our partners and other third parties.

How We Use Your Personal Information

Depending on how you interact with us and the Services you use, we may use personal information for the following purposes:

  • Providing, customizing, and improving the Services: We use personal information to provide our Services. This includes fulfilling our contract with you, processing payments, fulfilling orders, remembering your preferences and products of interest, sending account-related notifications, processing purchases, returns, exchanges and other transactions, creating, maintaining, and managing accounts, arranging shipping, facilitating returns and exchanges, enabling reviews, and providing personalized shopping experiences such as recommending products based on purchase history. This may include using your personal information to better customize and improve the Services.
  • Marketing and Advertising: We use your personal information for marketing and promotional purposes. For example, we may send marketing, advertising, and promotional communications via email, text messages, or postal mail, or display online advertisements based on previously purchased or added-to-cart products and services, or other Service usage history.
  • Security and Fraud Prevention: We use your personal information to authenticate accounts, provide secure payment and shopping experiences, detect, investigate, and respond to potential fraud, abuse, illegal, dangerous, or malicious activity, protect public safety, and ensure the security of the Services. When using the Services to register an account, you are responsible for securely managing your account credentials. We strongly recommend not sharing your username, password, or other access information with others.
  • Communicating with You: We use personal information to provide customer support, respond promptly, deliver effective service, and maintain business relationships.
  • Legal Purposes: We use your personal information to comply with applicable laws, respond to legitimate legal processes including requests from law enforcement and government agencies, and to participate in civil discovery procedures, potential or actual litigation, and other legal disputes, and to investigate and enforce potential violations of our Terms of Service or policies.

How We Disclose Personal Information

In certain circumstances, in accordance with this Privacy Policy and for legitimate purposes, we may disclose your personal information to third parties. Such circumstances may include:

  • Shopify and vendors and other third parties providing services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • Sharing with business and marketing partners to provide marketing services and deliver advertising to you. For example, we use Shopify to support personalized advertising integrated with third-party services based on your online activity across various merchants and websites. Our business and marketing partners use your information in accordance with their own privacy policies. Depending on your location, you may have the right to direct us not to share your information for targeted advertising or marketing based on online activity across different merchants and websites.
  • If you direct, request, or consent to disclosure of certain information to third parties (e.g., when using social media widgets or login integrations for product shipping), we will disclose that information.
  • We may share within our affiliates or other corporate group entities.
  • In connection with business transactions such as mergers or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable Terms of Service or policies, and to protect and defend the Services or our rights and the rights of our users.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information related to your access and use of the Services to provide and improve them for you. Information you submit to the Services is transmitted and shared with Shopify and third parties that may be located in countries other than your country of residence to provide and improve the Services for you. Additionally, we use certain Shopify enhancement features that incorporate data and information obtained when you interact with our store, other merchants, and Shopify, to protect, expand, and improve our business. To provide these enhancement features, Shopify may use personal information collected through your interactions with our store, other merchants, and Shopify. In such cases, Shopify is responsible for processing your personal information and responds to requests to exercise your rights regarding the use of personal information for these purposes. To learn more about how Shopify uses your personal information and rights you may have, please see: Shopify Consumer Privacy Policy. Depending on your location, you may be able to exercise certain rights regarding your personal information here: Shopify Privacy Portal Link.

Third-Party Service Websites and Links

The Services may contain links to websites or other online platforms operated by third-party services. If you follow links to sites that we do not affiliate with or control, please check those sites' privacy and security policies and other terms of use. We make no warranties about and assume no responsibility for the privacy or security of such sites or the accuracy, completeness, or reliability of information found on these sites. Information you provide in public or semi-public places (such as social networking platforms of third-party services) may be viewed by other users of the Services or users of such third-party service platforms, without limitations on use by us or the third-party service. Such links do not imply any endorsement except where the Services explicitly indicate the content or owner/operator of those platforms.

Children's Data

The Services are not directed to children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If your child has provided personal information to us and you are the parent or guardian, you may contact us through the contact information below to request deletion of the information. As of the effective date of this Privacy Policy, we have no actual knowledge of "sharing" or "selling" (as defined under applicable law) personal information of individuals under 16 years of age.

Information Security and Retention Period

No security measure is perfect or impenetrable, and we cannot guarantee "perfect security." Please note that information you submit to us may not be secure during transmission. We recommend not using unsecured communication methods when conveying confidential or sensitive information to us.

The retention period of your personal information varies based on several factors, including account maintenance, providing Services, complying with legal obligations, resolving disputes, and enforcing other applicable contracts and policies.

Your Rights and Choices

Depending on your location, you may have some or all of the rights described below regarding your personal information. However, these rights are not absolute, may apply only in certain circumstances, and we may decline your request where permitted by law.

  • Right to Access / Right to Know: You may have the right to request access to personal information we hold about you.
  • Right to Delete: You may have the right to request deletion of personal information we hold about you.
  • Right to Correct: You may have the right to request correction of personal information we hold about you.
  • Right to Data Portability: You may have the right to receive a copy of your personal information we hold about you, or, in certain circumstances and exceptions, to request that it be transferred to a third-party service.
  • Managing Communication Preferences: We may send you promotional emails, but you can stop receiving them at any time using the unsubscribe option displayed in the emails. Even after unsubscribing, we may continue to send non-promotional emails such as important notices regarding your account or orders.

You can exercise these rights as instructed on the Services or by contacting us through the contact information below. To learn more about how Shopify uses your personal information and your rights regarding data processed by Shopify, please visit: https://privacy.shopify.com/en

You will not be treated adversely for exercising these rights. Where permitted or required by applicable law, we may need to verify your identity before processing your request. In accordance with applicable law, you may designate an authorized agent to exercise rights on your behalf. Before accepting such requests from agents, we may require the agent to submit documentation proving authorization from you, and we may also need to verify your identity directly.

Complaints

If you have complaints about how we handle your personal information, please contact us using the contact information below. Depending on your location, you may have the right to challenge our decisions through the contact information below or file a complaint with your local data protection authority.

International Transfers

Please be aware that your personal information may be transferred, stored, and processed outside your country of residence.

If we transfer your personal information outside the European Economic Area (EEA) or the UK, we will do so based on recognized transfer mechanisms such as the European Commission's standard contractual clauses or, where applicable, equivalent agreements issued by the UK's competent authority, unless the destination country is recognized as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time due to changes in our practices or other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and notify you in accordance with applicable laws.

Contact Us

If you have questions about our privacy practices or this Privacy Policy, or wish to exercise your rights, please contact us by email at info@osanpo-store.com.